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Association of Support Professionals—Tech Support Benchmarks ...
"With a PR budget of $20000, you'll want to focus on specific goals and leverage what everyone else is doing. Whether it's increasing customer awareness and ...
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Association of Support Professionals—Tech Support Benchmarks ...
HP CPO www.hp.com/cposupport. Juniper Networks www.juniper.net/customers/ support. Lucent Technologies www.lucent.com/support McAfee www.mcafeehelp.com ...
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Association of Support Professionals—Tech Support Benchmarks ...
Cognos support.cognos.com. Hewlett Packard www.hp.com/go/bizsupport ... itrc.hp.com. Macromedia www.macromedia.com/support. National Instruments www.ni.com ...
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Association of Support Professionals—Tech Support Benchmarks ...
The ASP is a membership organization for technical support managers and ... Managing Support Forums, Details. Maintenance & Services Ratios/2004, Details ...
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Association of Support Professionals—Tech Support Benchmarks ...
Nov 13, 2008 ... The Job:. Provide 1st-class Web, email, and occasional phone tech support for thousands of worldwide customers; Own & manage 30-50+ cases ...
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2003 TECHNICAL SUPPORT SALARY SURVEY
File Format: PDF/Adobe Acrobat - View as HTML earn more than $60000; the bottom 25% earn less than $42000. Tech Support Salaries. Count. High. Low. Median. Senior Support Executive ...
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2004 TECHNICAL SUPPORT SALARY SURVEY
File Format: PDF/Adobe Acrobat - View as HTML Source: 2004 ASP Tech Support Salary Survey. Note: “Count” is the number of responses in .... Support Technician. $38000 $40000 +5.3%. Customer Service Rep ...
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Association of Support Professionals—Tech Support Benchmarks ...
I don't want to pay them to write tech notes that duplicate what we already have." Better mail management? .... Do survey scales affect the accuracy of customer satisfaction scores? .... Reps are paid a salary plus weekend overtime ...
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TECH SUPPORT HOURS
File Format: PDF/Adobe Acrobat - View as HTML Tech Support Hours. In recent years, software companies have extended their live .... $20–$995 (43 respondents). 11.0 hrs. 19%. 4 • TECH SUPPORT HOURS ...
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Association of Support Professionals—Tech Support Benchmarks ...
"The Year's Ten Best Web Support Sites" comes with an unconditional guarantee: If you're not satisfied with the book for ANY reason, just send your copy ...